Compliments & Complaints

We welcome and value your feedback as an important part of our commitment to quality care. If you would like to share a compliment, raise a concern, or make a complaint, please use the appropriate form below. All feedback is treated with care, diligence, and respect.

Compliments Form

Please share your compliments or positive feedback about our nursing home, staff, or services below.

Please share your positive feedback or experience:

Resident / Family Complaint Form

Please utilise this form to submit any concerns or complaints.

Complaints are acknowledged in writing by the complaints officer within 5 working days.

Please describe what happened, where, and who was involved.
What would you like to happen as a result of this complaint?
To all the Staff @ Craddock House.

A very sincere thank you for all you did for Nancy for the 5 years that she was a resident of Craddock House. The care was outstanding and the love & affection given to Nancy was fantastic. Every time we visited Nancy we always felt the very positive atmosphere and we enjoyed going to see her & found every staff member so friendly and they always had time for chats. We never had any worries when we had to leave, as we knew Nancy was being well looked after. Nancy was very content & that was a great comfort to us. The family were always kept in touch if any problem arose.
The Plunkett family
‘It was the first time in years I felt like a man who didn’t have Parkinson’s. I felt like a 40-year-old, I had such a good time."
From Jimmy after a day out at the Punchestown Races with the team.
Excellent retirement home. Very good for convalescence Post surgery. Good food. Super staff.
Kevin Green
Call 045 898600
Call 045 898600